Refund policy

Return & Refund Policy

We care about your satisfaction and strive to provide you with high-quality eco-friendly daily essentials and home decor items. If something isn’t right, here’s how we can help:

Return Window

You may request a return within 7 days of receiving your order.

Eligibility for Return

Returns are accepted only if:

• The item is defective, damaged, or incorrect.

• The item is unused, in its original packaging, and accompanied by proof of purchase.

Note: We do not accept returns for reasons other than the above.

How to Request a Return

To initiate a return, please contact us at earthsy.india@gmail.com with:

• Your order number

• A clear photo of the item showing the issue

• A brief description of the problem

Our team will review your request and guide you through the next steps.

Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

Unfortunately, we cannot accept returns on sale items or gift cards.